FAQs - RayTools AG

FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Payment Term

We usually adopt 100% Telegraphic Transfer in advance. The particular payment term is to be negotiated between vendor and buyer as per exact case.

Warranty

1 year from the collection date of goods by buyer.

Lead time

Most of goods could be ready for dispatch within 1 week. For the non-standard or customized products, it usually needs 4-6 weeks.

Delivery Way

For the laser processing head, it is delivered by courier like DHL, FEDEX, TNT, UPS…

For the goods with big size like micro laser cutting solution or non-metal 3D laser cutting robot, it is usually delivered by sea (LCL). The different delivery way could be negotiated between vendor and buyer as requested.

Price Term

The initial quotation is usually based on FCA. The freight is to be inclusive upon buyer’s further request.

Packing

For the laser processing head, it is packed in carton box. For the goods with big size like micro laser cutting solution or non-metal 3D laser cutting robot, it is packed in plywood box.

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